Frequently Asked Questions

You can make a reservation through our official website or reservation page. You can also contact us by phone (+90 242 255 57 37) or WhatsApp (+90 532 151 47 67).

Free cancellation is available up to 48 hours before arrival. Please contact our customer services by phone or e-mail for modification or late cancellation requests.

You can guarantee your reservation by credit card, bank transfer or cash payment. Your reservation is confirmed with a confirmation message once payment is complete.

Yes. We offer special rates and advantages for business meetings, group bookings and extended stays. Contact our sales team for details.

Check-in is at 15:00 and check-out is at 11:00. Early check-in or late check-out requests can be accommodated subject to availability if notified in advance.

Yes. All online payments are protected by SSL encryption technology. Your card details are processed through a secure payment gateway and are not stored.

Yes. Special early booking rates apply for reservations made 30 or more days in advance. Follow our website or social media for current offers.

Yes. All prices include VAT and applicable taxes. We operate a transparent pricing policy so there are no unexpected extra charges.

We accept Turkish Lira, Euro and US Dollar in cash, as well as Visa, Mastercard and debit cards. An online virtual POS system is available for card payments.

Group discounts apply for bookings of 5 rooms or more. Custom offers are prepared based on group size and length of stay. Please get in touch for a quote.

Yes. Stating your child's age is important as free stays and special rates apply for certain age ranges.

Yes. Subject to availability we accept same-day and short-notice bookings. For last-minute offers, contact us quickly via WhatsApp or phone.

All rooms have a private balcony with pool or garden views. Standard amenities include free Wi-Fi, modern air conditioning, LED TV, en-suite bathroom, safety box and 24/7 room service.

Rooms do not have a mini fridge. Any drinks you need can be ordered through our 24/7 room service.

Our room service operates around the clock. Tea, coffee and other hot drinks can be delivered to your room at any time.

All rooms have a private balcony with pool or garden views. State your view preference when booking and we will do our best to accommodate it, subject to availability.

Yes. All rooms are equipped with modern air conditioning systems, adjustable independently for comfort in both summer and winter.

Standard rooms are approximately 25 m², triple rooms 30 m² and family rooms 40 m². All rooms include a private balcony.

Yes. Professional daily cleaning is carried out to our hygiene standards, including towel and linen changes.

Yes. Specify a double or twin bed preference when booking. We will do our best to match your request subject to availability.

All rooms and indoor areas are non-smoking. Guests who wish to smoke are directed to designated outdoor areas.

Yes. All rooms have a digital-lock safety box where you can store valuables securely.

Yes. Extra bed and baby cot requests can be accommodated if notified at the time of booking or before check-in, subject to availability.

Yes. All rooms are equipped with a hairdryer. For any other bathroom essentials please contact our front desk.

Late check-out requests are assessed subject to availability. An additional charge may apply in some cases. Please contact reception for details.

Our restaurant serves fine dishes from Turkish and international cuisines. The seasonal menu is prepared with fresh, local ingredients alongside a wide wine and beverage selection.

Yes. Domestic and international alcoholic beverages and a curated wine list are available, all served in original bottles.

Our pool bar offers refreshing drinks and various mixed drink options for an enjoyable poolside experience.

Most accommodation packages include a rich open-buffet breakfast served poolside. Please specify the breakfast-included option when booking.

Breakfast is served from 08:00 to 10:30. If you miss breakfast hours, you can order through room service.

Yes. 24/7 room service is available. Food and drinks from our menu can be ordered at any time.

Yes. Vegetarian options are on the menu. For special dietary requirements (vegan, gluten-free etc.) please inform us in advance so our kitchen can prepare accordingly.

Our pool bar is open from 10:00 to 19:00, serving refreshing drinks, light snacks and mixed drinks.

Hotel guests do not need a separate restaurant reservation. During busy periods we recommend notifying the front desk of your preferred dining time to secure a table.

Yes. Special gluten-free meals can be prepared for guests with gluten intolerance or coeliac disease. Please inform us at booking or check-in.

Dinner service runs from 19:00 to 22:00. For special dinner arrangements please inform us in advance.

Yes. We have a safe play area in our lawn garden, a separate children's pool and pool toys. The fun and safety of our youngest guests is a priority.

We do not offer professional babysitting. However, child-appropriate activities and play areas are provided to help families enjoy a comfortable stay.

Yes. Spacious family rooms and interconnected room options are available, suitable for families of 4–5 people.

Our restaurant offers child-friendly menu options with small portions and familiar recipes suited to younger tastes.

Yes. The children's pool meets safety standards with shallow depth, safe edges and pool toys provided for children's enjoyment.

Yes. Baby cots and high chairs can be provided if requested at the time of booking or before check-in.

Children within certain age ranges (generally 0–6) may stay free when sharing a room with parents. Please ask at the time of booking for full details.

Yes. Child-friendly options including small portions, familiar dishes and sweet treats are available at breakfast and dinner buffets.

We accommodate pregnant guests with special bed arrangements, lower-floor rooms and any other support needed. Please inform us in advance.

Antalya Airport is approximately 55 km from the hotel, with a transfer time of around 50–60 minutes. Regular flights make Antalya easy to reach from most European cities.

Yes. Private transfer from Antalya Airport to the hotel is available. Simply request this at the time of booking. Please contact us for pricing.

An open car park is available near the hotel, free of charge for guests arriving by car.

The hotel is approximately 250 metres from the sea. The beach is a 4–5 minute walk away, and the popular Moonlight Beach is very close.

Yes. Our reception operates 24 hours a day, 7 days a week. We recommend noting your expected late arrival time in the reservation.

The hotel is within walking distance of Kemer town centre. The marina, restaurants and shopping areas are 5–10 minutes on foot.

Dolmuş (shared minibuses) and taxis operate in Kemer. Regular minibus services run to Antalya city centre. Our team can advise on local transport options.

There is currently no EV charging point on site. Our front desk can advise on nearby charging stations in Kemer town centre.

Yes. Reception can arrange a reliable taxi or transfer service at any time. We recommend planning ahead for early-morning or late-night journeys.

Our outdoor swimming pool is open from 09:00 to 19:00. The children's pool keeps the same hours. Entry outside these times is not permitted for safety and hygiene reasons.

Yes. Sunbeds and umbrellas are provided free of charge around the pool area. Towel service is also available.

The beach is a 4–5 minute walk from the hotel. Moonlight Beach (Ayışığı Plajı) nearby is one of Kemer's most popular beaches.

Public beaches in Kemer are free of charge. Some private beach facilities may charge for sunbeds and umbrellas. Our team can provide current information.

Yes. Life jackets and swimming aids for children are welcome in the pool. Children must be supervised by an adult at all times.

In summer the pool reaches a comfortable temperature through solar heat. For early-spring or late-autumn stays, please ask front desk about heating availability.

Yes. Our pool bar is open 10:00–19:00. You can order from your sunbed and have your order delivered directly to you.

Unfortunately our hotel does not accept pets. This policy ensures the comfort of all guests and maintains our hygiene standards. We can help with information about pet-friendly accommodation nearby.

Many attractions are close by: Moonlight Beach, Kemer Marina, Phaselis Ancient City, Göynük Canyon, Tahtalı Cable Car and Olympos, among others. Our guest services team can organise tours.

Service is provided in Turkish and English. Our staff are happy to assist international guests with any need.

Guest services can arrange bicycle rental, boat trips, Phaselis ancient city visits and Göynük Canyon nature walks, among other activities.

High-speed fibre internet is available free of charge throughout the hotel, with a strong signal guaranteed in rooms, the lobby, restaurant and poolside.

Turkish Lira, Euro and US Dollar are accepted in cash. Visa, Mastercard and debit cards are also welcome.

Kemer town centre has boutiques, souvenir shops and markets within walking distance. Antalya's large shopping malls are reachable by transfer.

We continuously work to improve facilities for guests with disabilities. Please inform us of any special requirements when booking so we can do our best to assist.

Yes. Several pharmacies are in Kemer town centre. In emergencies our reception will direct you to the nearest pharmacy or medical facility.

All indoor areas and rooms are non-smoking. Designated smoking areas are available on the outdoor terrace and in the garden.

Yes. Security cameras cover all common areas to ensure guest safety. There are absolutely no cameras inside guest rooms.

Yes. Laundry and dry-cleaning services are available. Please contact reception for details and pricing.